Contact & help
Talk to the right team
Contact Zaviku for Relay product support, business enquiries, privacy or legal questions. Choose the closest category; each link opens a pre-addressed email so it reaches the correct Zaviku department.
Relay business help
For account, application and subscription questions. Please do not email customer records or passwords.
Technical / account support
Sign-in, account access and problems using the Relay application.
[email protected] → SupportCustomers, jobs, quotes or invoices in Relay
Help with the records your business manages. Your invoices remain your own business records.
[email protected] → BillingZaviku subscription and billing
Plans, renewals, Zaviku charges and subscription refunds.
[email protected] → PrivacyPrivacy or account data
Access, correction, export or deletion of personal data.
[email protected] → LegalLegal
Legal questions and the Terms of Service.
[email protected] → GeneralGeneral enquiries
Questions, partnerships and anything not covered above.
[email protected] →Subscription billing is separate from your customers’ invoices. Zaviku Billing only handles Relay plans, renewals and Zaviku subscription charges. Invoices, payments and disputes relating to a service business’s own customers belong to that business.
My Services help
For help with your Relay customer account. Do not include passwords, payment-card details or full account records in an email.
My Services login/account problems
Sign-in, password, confirmation and access problems.
[email protected] → SupportLinking a service business
Problems accepting an invitation or linking a provider.
[email protected] → SupportViewing a request, quote or booking
Technical problems opening or responding to work in My Services.
[email protected] → SupportTechnical problems with invoices or payments displayed in Relay
Use this only for a fault in how Relay displays a record. Service disputes are not technical support questions.
[email protected] → PrivacyPrivacy and account deletion
Access, correction, export or deletion of your personal data.
[email protected] →Work, invoices, payments or appointment changes
These belong to the service business you chose. Contact that business directly. Zaviku cannot change, settle or dispute its quotes, invoices or payments.
Contact your service business directlyGeneral enquiries
General questions about My Services or Relay.
[email protected] →Zaviku does not collect or process payments for a service business. Relay displays invoices and payments recorded by the business. For the actual work, an invoice, a payment or a service dispute, contact that business directly. Zaviku Billing is only for Relay subscriptions.
General enquiries
For visitors, potential partners and anyone who does not use a Relay account.
General enquiry
Questions about Relay by Zaviku.
[email protected] → PartnershipsPartnerships
Partnership and collaboration enquiries.
[email protected] → SupportTechnical support
Technical problems using Relay.
[email protected] → PrivacyPrivacy
Privacy and personal-data questions.
[email protected] → LegalLegal
Legal questions and Terms of Service enquiries.
[email protected] →Automated Emails — Do Not Reply
[email protected] is used exclusively for automated notifications, including account verification, password resets, quotes, bookings, invoices and important service updates.
This address is not monitored for customer enquiries. Any emails sent to it will NOT receive a response, assistance or support.
If you need help, please contact the appropriate Zaviku department listed above.
Transactional notification delivery is planned and not yet fully enabled.